The heated blanket that keeps you warm all winter
The heated blanket that keeps you warm all winter
Last updated: October 28, 2026
We want you to truly love your Mitoufli blanket. If you don't, you have 30 days from the day you receive your order to send it back to us and get a refund.
This 30-day period is our satisfaction guarantee, described below. It does not limit any rights you may have under applicable law.
You have 30 days from the day you receive your order to return it, without having to give a reason. The conditions and steps are described below.
To be refunded, the blanket must come back to us:
The same conditions apply to accessories, such as the power bank. If a product comes back damaged or incomplete because of handling beyond what was needed to try it, the refund may be reduced in proportion to the loss in value.
Before sending anything back to us, write to us from our Contact page with:
You can also use our return form. Our team will give you the procedure and the return address.
We cannot process a package sent back without prior approval from our customer service.
Return shipping costs are your responsibility. We recommend using a tracked shipping service: without proof of shipment, we cannot guarantee that the package reaches us.
If your blanket arrives damaged or does not match your order, write to us within 24 hours of receiving it from our Contact page, with:
These details allow us to file a claim with the carrier and resolve your case as quickly as possible. In any case, if your item arrives damaged or defective, contact us within 30 days and we will replace it or refund you, as described in our Terms of Service.
Once we receive and check the returned product, we confirm by email whether your request is accepted.
If it is, we refund you on the payment method used for the purchase, within 48 to 72 business hours. We may wait until we have received the product, or proof that it was shipped, before refunding you. Depending on your bank, the amount may take a few more days to appear on your account.
In some cases (order already shipped, return impossible for logistical reasons, etc.), our team may offer you an alternative solution to resolve your situation as quickly as possible.
